As soon as you’ve completed the purchase of your tickets you will be shown your order number (please make a note of this) as well as a link to download your tickets immediately. You can also use your order number and email address to access your tickets via the “My Tickets” section of our website.

All children must book a ticket. Children under the age of 3 are free of charge but must still book a ticket. There is a charge for children age 3-15 years. Children 16 and over pay the adult price.

Your booking can not be changed or amended, however your booking can be cancelled and exchanged for a rebooking voucher up to 14 days before the day of the event. If you have paid for the flexible upgrade you can cancel and request a rebooking voucher up to 24 hours before the day of the event. Vouchers are valid for 24 months from date of issue and can be redeemed at any Enlightened Moments Trail.

Your booking can only cancelled during the 24 hour cooling off period from time of booking where a full refund or credit can be issued.

Unfortunately, due to the high demand for tickets, they are strictly non-refundable, however your booking can be cancelled and exchanged for a rebooking voucher up to 14 days before the day of the event. Credits are valid for 24 months from date of issue and can be redeemed at any Enlightened Moments Trail.

Yes, there are different ticket prices depending upon which day you wish to attend. We offer Off-Peak and Peak tickets for Enlightened. Ticket pricing for each day can be found on the booking page for each event. Remember – we offer Early Bird Discount tickets if booked by 31st March 2023.

If Enlightened has to cancel the event before the advertised start time then full refunds will be offered or you can rebook for another date, subject to availability.

The answer to this question varies depending upon which of our Enlightened trails you are attending:

For Enlightened at HYLANDS:

Parking is included when attending the event, please follow the signs for Hylands Park (not Hylands House) off Greenbury Way (A414). Please note there is NO ENTRY to the event via the London Road entrance, this gate will be locked at 5pm.

 For Enlightened at COLCHESTER:

There is no parking available at the event but there are lots of car parks available only a few minutes walk from the start of the trail.

For Enlightened at STAUNTON FARM:

Free parking is available.

For Enlightened at LEICESTER ABBEY PARK:

Parking is not provided. There are plenty of car parks within a short walk

For Enlightened at MARKSHALL:

Free parking is available.

The Enchanted trail is approximately 1 mile in length. We estimate that the trail will take you around 1 hour to complete depending upon how long guests dwell at the installations.

Re-entry is not permitted.

For Enlightened at HYLANDS:

Our trail makes use of the paths around the properties, however these may be gravel in places and have a slight incline/decline at times. It is accessible for wheelchairs and pushchairs, but will get muddy!

For Enlightened at COLCHESTER:

Our trail at Castle Park, Colchester has a number of steps towards the start of the trail and may be unsuitable for wheelchair users. However, we do have a bypass route which is suitable for wheelchair users but does involve an incline.

For Enlightened at STAUNTON FARM:

Our trail makes use of the paths around the properties, however these may be gravel in places and have a slight incline/decline at times. It is accessible for wheelchairs and pushchairs, but will get muddy!

For Enlightened at BARLEYLANDS:

Our trail makes use of the paths around the properties, however these may be gravel in places and have a slight incline/decline at times. It is accessible for wheelchairs and pushchairs, but will get muddy!

For Enlightened at LEICESTER ABBEY PARK:

Our trail makes use of the paths around the properties, however these may be gravel in places and have a slight incline/decline at times. It is accessible for wheelchairs and pushchairs, but will get muddy!

For Enlightened at MARKSHALL:

Our trail makes use of the paths around the properties, however these may be gravel in places and have a slight incline/decline at times. It is accessible for wheelchairs and pushchairs, but will get muddy!

There will be pulsating and flashing light effects across all sections of our light trails (with additional haze/smoke effects at various points). Customers with motion sensitivity are also advised there are sections of the trail with slow motion lighting effect.

Yes, one free carer ticket can be provided for each paying disabled visitor. Please select a free carer ticket at the time of booking. Please note, you may be asked to show one of the following to use your free carer ticket:

• Disability Living Allowance (DLA)
• Attendance Allowance (AA)
• Blind Persons Registration
• Personal Independence Payment (PIP)
• Armed Forces Independence Payment (AFIP)
• CredAbility’s Access Card with +1 symbol
• CEA Card 

Unfortunately, dogs are not permitted to attend many of trails, except at Hylands Estate and Markshall Estate where well behaved dogs are welcome so long as they are kept on a lead.

We estimate that each party will take up to 1 hour to enjoy the trail.

Unless the weather presents a safety issue, the event will go ahead in all conditions (rain or shine!) so please come prepared. We suggest you wrap up warm and wear appropriate footwear for the winter weather.

 In extreme weather conditions where a safety issue is presented, notification of cancellation will be emailed to all ticket holders and also posted on our website and social media channels.

No. You will not be admitted before your timed ticket slot, please ensure you arrive no earlier than your allocated slot.

Please arrive at the time you have booked for. Tickets are available every 15 minutes from the event opening time.

This is a night-time outdoor attraction that illuminates a dedicated trail of light around the grounds of the venue. On the trail there are numerous static and interactive light up attractions with an enchanting soundscape. The Enlightened trails have been newly designed for 2023 with event more installations. Refreshments and toilet facilities will be available.

No, refreshments are not included in the price of the ticket but the food vendors do accept cash and card payments.

No, Father Christmas is very busy at this time of year and is not planning to visit Enlightened

Please note, due to the type of the event, some areas of the site will have limited lighting. Please keep to the illuminated pathways at all times and keep track of younger visitors. Paths are uneven in places and may be slippery under foot in poor weather, so please wear suitable footwear. We advise visitors to wrap up warm as the event takes place throughout the grounds with no indoor shelter.

No, all you need to do is download your tickets on your mobile device and then show the QR code for each ticket to the stewards upon arrival.