Event Information
Dates: 6th to 24th December 2024
Times: First Entry is 17:00h and then slots every 15 minutes
Pre-booking Required: Yes
Ticket Types Available: Adult (16 and over), Child (3-15), Infant (Under 3)
Ticket Bands Available: Off Peak and Peak Tickets Available. Tickets available from £11.00 per adult and from £8 per child. Infants are free.
Location: Colchester Castle Park, Colchester, Essex, C01 1TJ – Entrance is located by the war memorial on the High Street only. There is no access to Enlightened from any other castle park entrance.
Enquiries: The event is organised by Enlightened Moments and all enquiries should be made via the contact details on this website. The event is not managed by Colchester Castle and the castle team will be unable to assist you with your enquiries.
Refund Policy: Orders can only be cancelled and refunded or exchanged during the 24 hour cooling off period from the time of booking, after which orders are strictly non-refundable unless the event is cancelled by Enlightened Moments. Orders can be cancelled and exchanged for a voucher/credit up to 14 days before the day of the event. Rebooking vouchers are valid for 24 months from date of issue and can be used for any Enlightened Moments Event. Individual tickets cannot be be exchanged or refunded and this policy only applies to the whole order/booking.
Flexible upgrade: Orders can be upgraded at the time of booking using the flexible upgrade option; allowing orders to be cancelled and exchanged for a rebooking voucher up to 24 hours before the event instead of the standard 14 days.
Full terms and conditions are available: here